FAQS

HYPECO SUPPORT

Frequently Asked Questions

Everything you need to know about ordering, shipping, returns, and your HYPECO experience.

01 WHERE IS MY ORDER? HOW LONG DOES SHIPPING TAKE?

Most orders are processed and shipped within 24 hours. Delivery typically takes 3–7 business days, depending on your location and shipping carrier. Once your order has shipped, you will receive tracking information so you can follow its progress. If your order is delayed or does not arrive, please contact us and our support team will be happy to help.

02 ONLY PART OF MY ORDER ARRIVED. WHERE IS THE REST?

If you ordered multiple products, your items may arrive in separate packages. This can happen because products may be shipped from different fulfillment locations. Each package will have its own tracking information when available. Don't worry if everything doesn't arrive at the same time — the remaining items may still be on their way.

03 WHERE DO YOU SHIP FROM?

HYPECO works with carefully selected fulfillment partners to ship products efficiently to customers around the world. Depending on the product and destination, your order may be fulfilled from different locations. This allows us to offer competitive prices while maintaining an efficient delivery process.

04 WHAT IS YOUR RETURN & REFUND POLICY?

We want you to feel confident when shopping with HYPECO. If your order arrives damaged, defective, or incorrect, please contact us with your order information and clear photos of the issue. We will review your request and work with you on an appropriate solution, such as a replacement or refund. For products that are not damaged or defective, return eligibility may depend on the specific product and applicable return conditions. For complete details, please review our Return & Refund Policy.

05 CAN I CANCEL MY ORDER?

We begin processing orders shortly after they are placed so we can get them on their way as quickly as possible. If you need to cancel or change your order, please contact us as soon as possible. Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it. If you have any questions about your order, our customer support team is always here to help.

Still have questions? Our support team is here to help.