RETURN POLICY

Return & Refund Policy

Last Updated: August 20, 2026

At HypeWearCo, customer satisfaction is our priority. We want every customer to have a reliable and enjoyable shopping experience.

If you are not completely satisfied with your purchase, you may request a return according to the conditions outlined below.

1. Return Eligibility

Customers may request a return within 90 calendar days after receiving the product.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must include original packaging, accessories, and any included materials.

• Proof of purchase, such as an order number or order confirmation email, is required.

Returns may not be accepted for products that have been used, damaged, modified, or returned without prior approval.

2. How to Request a Return

Before returning any product, please contact our customer support team.

Please provide:

• Order number

• Customer name

• Email address used for purchase

• Reason for return

• Photos or videos if the product has quality issues

Customer Support Email:

service@hypewearco.com

Our support team will review your request and provide return instructions after approval.

Please do not send products back before receiving confirmation from our customer service team.

3. Return Conditions

Returned products must meet the following requirements:

✓ Unused ✓ In original condition ✓ With original packaging and included accessories (if applicable) ✓ Returned with order information for verification

Some products may have additional return requirements depending on their category.

4. Return Shipping Costs

For returns caused by personal reasons, including:

• Change of mind

• No longer needed

• Ordered by mistake

• Product preference changes

the customer may be responsible for return shipping costs.

For issues caused by HypeWearCo, including:

• Wrong item received

• Damaged item received

• Defective product

please contact our support team. We will review the situation and provide an appropriate solution.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.

Please include:

• Order number

• Description of the issue

• Photos or videos showing the problem

Our team will review your request and assist you with the next steps.

6. Refund Process

Once the returned item has been received and inspected, we will notify you of the refund status.

If approved:

• Refunds will be issued to the original payment method.

• Refund processing time: 5–10 business days after approval.

Please note that banks and payment providers may require additional processing time.

7. Return Address

Please do not send any returns without prior approval.

The registered business address below is not a return address.

Company Name:

Hangzhou Gangdu New Energy Technology Co., Ltd.

Registered Address:

No. 1050 Kang'an Road, Xingang Village, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

For approved returns, our customer support team will provide the correct return warehouse address and return instructions.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order enters the shipping process.

Once an order has been shipped, it must follow the return process described above.

9. Contact Us

If you have any questions regarding returns or refunds, please contact:

HypeWearCo Customer Support

Email:

service@hypewearco.com

Customer Service Hours:

Monday – Friday 9:00 AM – 6:00 PM (UTC+8)